Digital Police Report: What is it and how to process it?

The Peruvian National Police (PNP) registered a total of 81,435 virtual complaints of loss or theft of personal documents during the first months of the year, as reported by the Ministry of the Interior ( Mininter). This service is the Digital Police Report service, a system that helps citizens obtain a certified copy of the complaint that has legal value.

According to data provided by the PNP, 25,392 digital complaints were issued in January of this year; in February, 23,213; in March, 23,808; and from April 1 to 14, there were 9,022. Of all the regions with the highest demand for the digital certificate, Lima stands out the most, when it registers 14,128 certificates issued. It is followed by La Libertad (1,419), Junín (1,313), Callao (1,213) and Arequipa (1,156). Although the procedure is completely free and easily accessible, in some regions such as Amazonas (50), Loreto (92), Moquegua and Huancavelica (88) citizens make little use of this government service.

HOW TO MAKE A DIGITAL POLICE REPORT?

The Digital Police Report is a secure and free service that allows citizens to process virtually a report for loss or theft of documents such as an invoice, sales ticket, guide, university ID, work photocheck, driver's license, SOAT and passport.

To do this you can be located anywhere in the national territory, without having to leave home and is enabled 24 hours a day.

STEP BY STEP

1. Go to the PNP website and look for the “Online Services” option from a computer, tablet or mobile phone.

2. Choose the option “Digital Police Report” and check the option: New Procedure.

3. Please read the legal terms and conditions of use carefully.

4. Enter the required personal data.

5. The system will validate the information with the database of the National Registry of Identification and Civil Status (Reniec).

6. Briefly describe how, where and when your documents were lost or stolen. Remember that it is important that this detail is included in the complaint.

7. Finally, a certified copy of the Digital Police Report will be generated immediately.

Once the complaint has been filed, the service issues a Police Report Certificate, a document in PDF format digitally signed by the Peruvian National Police and has the same validity as the Police Report Certificate, processed at police stations and departments of criminal investigation (Depincri).

It should be clarified that the police report certificate does not replace the lost or stolen document to carry out procedures or to identify you. However, it does exempt the owner from the misuse that someone may make of such documents. Steps to make your report

HOW TO VIEW RECOVERED DOCUMENTS?

On the same page of the National Police, citizens can check whether the documents they lost in a theft or due to negligence were recovered by the authorities.

You just need to select the “citizens” tab and look for the option “view recovered documents”. This platform records documents found by citizens and made available to the Police. In this section you must choose the type of document and indicate the document number, and then press “consult”. If the result is “document found”, the system will indicate the location of the document to collect it.

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