The presenter and journalist Mónica Rodríguez, on April 19, through her social networks complained and exposed her annoyance with the company Rappi Colombia, but did not give more details of what happened.
“In Rappi Colombia they steal your silver head-on. How can they be an example of a “big company” when they do not respond to the requirements and complaints of their customers and have their workers in such deplorable conditions?” , he reported on Twitter.
For its part, the company replied: “Hello, Monica. Please check your DM, we have left you a message”, the message was posted 53 minutes later on Twitter, but privately.
It should be remembered that this is not the first time that the presenter complains publicly about Rappi, in 2020 during the pandemic she wrote: “Mr. Rappi Colombia, yesterday they sent me some flowers, I didn't know who, because I didn't have a note. Today they asked me if I had received them and I knew that they had sent me a divine handwritten letter that the Rappi did not give me. Your service is the worst, really.”
In response to the company's response, several Internet users said that “it is sad that, shielded in the 'new forms of entrepreneurship', they only mask the new forms of slavery. Millionaire owners, and employees and housekeepers treated as mere commodities. Regrettable these forms of business creation, better to create cooperatives.”
“But if there are people who still use that app, it doesn't make sense, it's supporting a company that doesn't offer adequate conditions to its workers, if you support that app it's supporting people who want to denigrate their workers more than they are,” said another Twitter user.
Other public figures have also referred to the company, such as actor Julián Román pointed out that Rappi Colombia had stolen it from the front. On this account he has more than 1.7 million followers. “I was robbed from the front by those from Rappi Colombia,” he said, adding the label of “robbery”, in the middle of a complaint about which he did not elaborate.
Julián Román's trill had more than 4,000 positive reactions, was retweeted more than 800 times and received more than 500 comments between critical and supportive voices. So far the delivery company has not commented on this matter.
In response to the actor's complaint, several netizens began to comment, one of them being @roberrezpe defended the platform and mentioned that “it generates thousands of jobs and the amount of businesses that found the opportunity to compete leveraged in Rappi's capabilities is great. We have all had some disagreement with them (...)”. @lealcamilo15 replied: “'jobs'? Doesn't Rappi say that the rapiders aren't his employees? What it generates are 'jobs' in the conditions of the nineteenth century, without labor rights and with miserable overexploitation”.
It is noteworthy that, Rappi announced a few days ago the start of a pilot program in Mexico so that its users in that country can pay with cybercurrencies, through a partnership with crypto asset exchange fintech Bitso and Bitpay.
Rappi, currently present in nine Latin American countries, has one of its main markets in Mexico, with 50,000 registered delivery people and a presence in 70 cities of the more than 250 cities in which it operates in the region.
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