Migrations: complaints and discomfort from travelers who are still unable to process their passports

This Friday marks five days since chaos haunts the immigration offices. Dozens of people stand in long lines to get their passports. At the Breña headquarters, citizens crowded and reported that they are not being treated because they did not arrive within 48 hours before their flight.

Currently, trying to get a passport is an operation that can take several months from the date the appointment is granted until it is finally issued. And if you want to get out of emergency because there is a trip nearby, you must go to the offices of Jorge Chavez airport. Precisely at this venue, at the beginning of the week, there was chaos due to the failure in the system that prevented the issuance of the document. Soon after, they assured that the issue had been resolved.

Despite the fact that the authorities have already reported that they have received more documents, people at the head office continue to express their discomfort.

“The thing is, you have to be within 48 hours. Here, in the case of the young lady, she travels on Sunday at 4 in the afternoon and has been told that she cannot enter until 4 in the afternoon. However, people have been gone for more than an hour. So, they are making us wait for the puras,” one man claimed to the cameras of RPP Noticias, who pointed out that he had an international flight to Italy at 10:00 p.m. and they were making him wait until that time of day today, even though he arrived very early to stand in line.

“There are no people for within 48 hours, but they do not attend to those who are outside 48 hours, but close to the hour,” he added.

He also pointed out that the Immigration staff told them that their only solution would be to wait for the same day of their flight and go to the office at Jorge Chavez Airport.

“The system can collapse there because they are sending all the people there and that does not guarantee that they can give us the document and, therefore, miss the flight,” the user expressed concern.

Another citizen said that she had traveled from Ica to Lima just to process the document and her flight was scheduled for Monday at 6 a.m. But she must return to the city of the eternal sun this Sunday.

“They say I have to be within 48 hours, but to get here we left almost midnight. We arrived here at 4 in the morning, to wait in line. I have to return tomorrow at midnight and sunrise on Sunday to be able to wait in line at the airport; that is, spend all day on Sunday and all night to be able to catch the flight at 6 in the morning,” he said.

Citizens are requesting that immigration staff have empathy with their situations, since although there are no more people waiting in line, they do not allow them access because they have arrived more hours in advance.

“It's a mistreatment, being here you can do that documentation at once today,” she added.

THEY REPORT ILL-TREATMENT OF MIGRATION PERSONNEL

On the other hand, the group of approximately 20 people reported that the Migration staff not only do not give them an immediate solution to their problem, but that they are demanding extra documents and are being ill-treated.

The person who owes them all these indications is called Luis Portocarrero. “He tells us that he is definitely not able to attend to us. Even if there are no people, they will not attend to us”, said the man.

“Advertising says that you have to bring only three documents and the lord (Portocarrero) in order not to let you pass, he asks you one thing and asks you another and asks you another; and in the end he does not give you any solution. One to (do) customer service has to have judgment and the man is very despotic, he treats us badly,” explained another citizen indignant by the wait.

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